Every visitor to your site and its potential customer expects to get maximum attention and quick answers to questions. In e-commerce and when selling complex equipment, the role of online consultations is huge. Often it is the online consultant who persuades the customer to place an order with competent communication.
WebSeo team will provide you with a tool to increase sales, improve service and reputation of your business. We will undertake. connection and configuration of Live Chat. We will allocate support operators to work specifically for your company.
Challenges for your business that Live Chat installation and configuration solves
Service improvement
Properly configured live chat on the website will help to establish direct contact with each particular user. By answering the client's questions you improve the reputation of the business and build trust.
Building a positive reputation
People appreciate the care and attention you give them. And if you solve their problem quickly, customers are more likely to recommend your company to their friends.
Increase in conversion
With Live Chat, you'll help customers make choices. This increases the chances that they will place an order for your products or services. Increased conversions quickly recoup the cost of implementing the tool.
Increase marketing ROI
As conversions increase, a positive reputation and customer trust is built, so does the overall profitability of your online marketing. Implementation of Live Chat will be a competitive advantage and a growth point for the business.
Benefits of online chat
Why should you use Live Chat on the website?
- Quick contact. A manager or chat operator is notified of issues instantly. Fast response helps to avoid disputes and conflicts.
- Feedback collection. Live Chat allows you to collect evaluations from users after each dialog and improve the quality of customer support.
- Ability to work out potential clients’ objections right away. Through the chat you can quickly answer objections and provide additional information.
- Assistance in placing and paying for the order. If for some reason it is difficult for the client to make a purchase, it can be done through the chat.
What does Live Chat connect and setup service include?
Task and goal analysis:
- we study the specifics of the client’s business;
- find the problem areas;
- make a plan for implementing Live Chat.
Tool Implementation:
- set up a client account on the platform;
- we do all the necessary integration;
- Allocate one or more operators for your project.
Evaluation of results and improvements:
- collecting data on the operation of the chat room;
- making the necessary improvements;
- we submit the information to the customer.
Functionality and capabilities of Live Chat platform
We use Live Chat platform to implement chat on the website. This tool has proven itself from the best side due to its features and functionality:
- Opportunities for teamwork. Several people can work with the tool. There are also features to monitor each support chat operator.
- Multiple communication channels. Customers can respond via Facebook, email, SMS and other channels, depending on the preferences of your audience.
- Convenient ticketing system. All user requests are transformed into tickets. One manager is responsible for working with each ticket.
- A large number of integrations. The service works with websites based on the most popular CMS, integrates with analytical tools, etc.
- Flexible configuration of the appearance. The chat window can be integrated into the design of any resource. It will be a prominent but organic part of the site.
- Analytics. There are options to analyze the overall picture, the performance of each chat operator and select data by other criteria.
Prices for Live Chat connection and support excluding VAT
Basic Rate
€999 /Month
- Connecting and Configuring LiveChat
- 60-Day Chat History
- Basic Widget Customization
- Data Security
- Basic reporting
- Traffic up to 100
Standard Rate
€1499 /Month
- Connecting and Configuring LiveChat
- Unlimited Chat History
- Full Widget Customization
- Data Security
- Advanced Reporting
- Traffic up to 400
Business Rate
€1999 /Month
- Connecting and Configuring LiveChat
- Unlimited Chat History
- Full Widget Customization
- Data Security
- Advanced Reporting
- Traffic up to 1000
- System Programmer support
Basic Rate
€849 /Month
- Connecting and Configuring LiveChat
- 60-Day Chat History
- Basic Widget Customization
- Data Security
- Basic reporting
- Traffic up to 100
Standard Rate
€1299 /Month
- Connecting and Configuring LiveChat
- Unlimited Chat History
- Full Widget Customization
- Data Security
- Advanced Reporting
- Traffic up to 400
Business Rate
€1699 /Month
- Connecting and Configuring LiveChat
- Unlimited Chat History
- Full Widget Customization
- Data Security
- Advanced Reporting
- Traffic up to 1000
- System Programmer support
Any questions?
We will not only implement Live Chat, but also provide support operators who, after training, will work with your business and competently answer customer questions.
Email us and we will offer tools to solve your business problems!